FREQUENTLY ASKED QUESTIONS
LEADING SOUTH AFRICAN IMPORTER FOR RAW VIP HUMAN HAIR

Can I trust your company for my first purchase of hair extensions?

We understand your concerns about investing in a new product. At RoYaL VirGin HaiR LAB, we offer a 100% quality guarantee on all our products and a 1-year guarantee on our VIP (Best Quality) products. We strive for excellence and build trust with our customers. Our brand, logo, and real testimonials from valued customers speak for our quality. You can review feedback and videos from previous customers to evaluate our products. We welcome you to test our products and become part of our satisfied customer base.
What types and grades of hair do you offer?

We offer four grades of hair: Single, Double, Super Double, and VIP Quality for all types of hair (Weft, Curly, Color, etc.). Single: 40-45% same length, rest mixed length. Double: 60-75% same length, rest mixed length. Super Double: 80-85% same length, rest mixed length. VIP (Best Quality): 100% same length, rest mixed length.
How long does delivery take after placing an order?

For in-stock items, delivery within South Africa takes 24-48 hours, and international delivery takes 7-10 days. For out-of-stock items, delivery within South Africa takes 7-10 days, and international delivery takes 14-20 days.
What are the delivery charges?

We offer free delivery within South Africa. For international orders, a shipping fee of $50 applies.
Do you have other questions?

For any other inquiries, please contact our 24/7 hotline via WhatsApp.